It’s not even that, it’s their ultra short staffing that drives people away. I’m not going to go hunt for an employee and wait another twn minutes for someone with a key to open it up.
Home Depot does that and I get tired of waiting and order it from somewhere else.
Exactly! I’ve zero issues with this type of loss prevention. I have 10,000 issues having to find the call button, pressing it and then waiting upwards of TWENTY MINUTES for the Key Master to show up.
I once did that at Meijer for a switch pro controller, waited 30 minutes only for the person, who was supposed to have the key, just come over and rip the cardboard to get it off the locked hook. We only stayed because we had a Meijer gift card. Insane how long this kind of thing takes.
I don’t understand why they don’t just use a pickup ticket system. Costco does it for some smaller high end electronic products now. Hell, Toys R US did it decades ago with all of their video games and consoles. You just take the paper ticket to the cashier to pay and then the receipt to a pickup window where ALL of those products are kept.
Instead they choose the objectively worst option, extra hardware spread randomly around the store for each product, and spreading already shaky customer service even more thin with large waiting times for a manager with the keys to arrive.
This is what happens when 100% of shoppers are treated like the 1-4% who steal.
Theft is a huge problem in some locations. Some people have no problem filling up a cart with whatever they need and walking out the door. Employees don’t get paid enough to get involved. Cops only show up afterwards. Even if they catch the culprit, there arent any repercussions.
This astounding revelation brought to you by the guy that got paid $13,282,800.00 in 2024.
Whenever a store locks up something I need that I could buy in 2023 off the shelf, I pull out my phone and order it from another store.
Order it from another store with curbside pickup, don’t have to even get out of the car on the way back home.
I miss the covid version of this where it didn’t cost extra. Some places still don’t charge for it but they are immensely inconvenient for me to get to
Yep, I bought some caged jeans a couple years ago and was not digging the hassle of finding somebody with a key. Basically doubled the try on time.
Sweatpants forever!
At this point I just use pickup and delivery for almost everything. I have no patience for wandering stores anyway.
