I don’t understand why they don’t just use a pickup ticket system. Costco does it for some smaller high end electronic products now. Hell, Toys R US did it decades ago with all of their video games and consoles. You just take the paper ticket to the cashier to pay and then the receipt to a pickup window where ALL of those products are kept.

Instead they choose the objectively worst option, extra hardware spread randomly around the store for each product, and spreading already shaky customer service even more thin with large waiting times for a manager with the keys to arrive.