Tech support workers, what are your favorite stories from your time in the industry? - eviltoast
  • The Stoned Hacker@lemmy.world
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    4 months ago

    My friend recently introduced the concept of the machine spirit to me; the idea that all computers and machines have spirits and that the more complex and complicated the machine and software, the higher the level of technomage required to submit it. Most computers and desktops have low machine spirits so people with basic knowledge can make it work, but machines with purpose or that are complicated require high level technomages to operate. I think about that sometimes when I can fix my friends stuff in minutes but my machine will have issues that take days or weeks to fix.

    • bizarroland@fedia.io
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      4 months ago

      This makes sense. My level was too low to reactivate the ancient artifact. Hopefully I’ve leveled up since then.

    • lightnsfw@reddthat.com
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      4 months ago

      Sounds like when someone calls me and whatever it is suddenly works when I do it. I always tell them it just got spooked back in line by the IT guy.

      • NeoNachtwaechter@lemmy.world
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        4 months ago

        when someone calls me and whatever it is suddenly works when I do it

        Oh, I know that so well.

        Usually I caress their screen then, like it was a pet, and say things like “that’s my boy” :)

    • Passerby6497@lemmy.world
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      4 months ago

      I’ve long bought into the idea of the machine spirit, and I have so many anecdotal stories about it. Most of the time it’s stuff like the mechanics laughing because they finally get to be on the other side of TPS (Technician Proximity Syndrome), but others are more amusing to me. Like the number of times I’ve fixed something by threatening to microwave the machine piece by piece and further turn it into the desktop/server of Theseus.