Tech support workers, what are your favorite stories from your time in the industry? - eviltoast
  • Bassman1805@lemmy.world
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    6 months ago

    I got a call from this woman in Boston, out was just a product activation call so I had to read her a 20-character activation string. We use the NATO Phonetic Alphabet for those, to reduce confusion over the phone.

    The last character was Y-Yankee. I followed that up with “but I guess that’s a politically incorrect word around Boston, huh?” And she goes on an absolute tirade about how people are way to sensitive, throwing out a few racist dogwhistles along the way.

    I just said “Ma’am, I was making a joke about the rivalry between the Boston Red Sox and the New York Yankees.”

    She went silent for a few seconds and hung up on me.