Millions of dollars are sitting on go cards that have expired after years of inactivity, with Translink urging commuters to get a refund as the network transitions to smart ticketing.
I’ve got half a dozen cards with amounts that I don’t know on them from various times family have come to town.
What’s frustrating is that they can say we’re “urged to reclaim funds” but they make it so damn hard to do. I tried 3 different train stations one day and none of them had anybody in the ticketing office to help with this. I’ve tried the online transfer took and had it not work for me, so between the online thing not working and the ticket offices being unstaffed, how are we supposed to reclaim the funds‽
I’m from melb but I get it. I remembered I had a Myki with 15 or so bucks on it I lost and blocked a couple of years ago which expired earlier this year. They let me spend 15 minutes on the form with a bajillion different errors along the way before I finally got to the end just for it to say I couldn’t refund an expired Myki (which I always thought was basically the whole point of the refund form…)
Considering public transportation is meant to be a public service, they hold onto the few measly dollars people have on various cards harder than fucking apple
I’ve got half a dozen cards with amounts that I don’t know on them from various times family have come to town.
What’s frustrating is that they can say we’re “urged to reclaim funds” but they make it so damn hard to do. I tried 3 different train stations one day and none of them had anybody in the ticketing office to help with this. I’ve tried the online transfer took and had it not work for me, so between the online thing not working and the ticket offices being unstaffed, how are we supposed to reclaim the funds‽
I’m from melb but I get it. I remembered I had a Myki with 15 or so bucks on it I lost and blocked a couple of years ago which expired earlier this year. They let me spend 15 minutes on the form with a bajillion different errors along the way before I finally got to the end just for it to say I couldn’t refund an expired Myki (which I always thought was basically the whole point of the refund form…)
Considering public transportation is meant to be a public service, they hold onto the few measly dollars people have on various cards harder than fucking apple
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