I’m in my 40s, a project manager at my company and half the time when I can. Tech support I have to send them the goddamn tech support article that I want them to follow.
Plus I have to train all these kids in their 20s on how to use outlook and various other software programs that I’ve been using for 20 years now.
To be fair, there might be an issue with the discoverability of these articles. Restructuring the documentation may lead to less of those issues. Though there is always someone who just opens a ticket before reading anything…
I’m in my 40s, a project manager at my company and half the time when I can. Tech support I have to send them the goddamn tech support article that I want them to follow.
Plus I have to train all these kids in their 20s on how to use outlook and various other software programs that I’ve been using for 20 years now.
To be fair, there might be an issue with the discoverability of these articles. Restructuring the documentation may lead to less of those issues. Though there is always someone who just opens a ticket before reading anything…
I am blaming chromebooks and iPads for that.
It’s stupid that kids learn to use chromebooks when they are relatively rare in enterprise environments.
Disclaimer: I’m also very young.