The FTC wants to make it easier to cancel subscriptions just as streamer cancellations are peaking — read how Disney, Netflix, and more are pushing back - eviltoast
Trade groups for Netflix, Disney, and others oppose an FTC proposal that would make it easier for people to cancel streaming and other subscriptions.
  • cassetti@kbin.social
    1·
    1 year ago

    I really only handle chargebacks as a final “nuclear” option

    As it should be. I have to deal with customers who literally wait until they see I generate a tracking number and scanned in at the post office before they call their bank later that day and file chargeback because they know half the time small businesses aren’t diligent enough to respond within the 14 day window provided by the banks in the chargeback process for refuting a dispute.

    I also have a pretty long and fairly steady history witb said CC merchant. So it’s clearly not a pattern or abuse. I’m thinking I’ve maybe filed 3-4 in the last 10 years. And that’s with an average of 200-500 transactions a month on the account.

    Yeah, as I’ve recently discovered, credit unions tend to offer better customer service than banks these days for all things from loans to banking in general.

    • Freeman@lemmy.pub
      1·
      1 year ago

      Yep. That’s why we are exclusively credit union customers.

      I don’t even carry an atm/debit card. Just a credit card. Also don’t do autopay for bills unless they will charge a CC. No autopay from bill pay at all.