United Airlines passengers to see targeted ads on seat-back screens - eviltoast
  • MushuChupacabra@lemmy.world
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    5 months ago

    For those of you contemplating ways of covering up the ads:

    This is the same airline that beat the shit out of that doctor because the airline overbooked the flight. For your own safety, do not cross this airline.

    • Eheran@lemmy.world
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      5 months ago

      The Chicago Department of Aviation did that. The same way if the police ends up killing someone, it was not the person calling the police.

      • CaptDust@sh.itjust.works
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        5 months ago

        United was booting passengers to make room for employee transfers though, the situation was shit before dept of aviation even got the call.

        • Lost_My_Mind@lemmy.world
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          5 months ago

          Those employees could have stood. Frontier and Spirit give vouchers out when they intentionally overbook…which before the pandemic was everyday. If nobody takes the bait, they up the voucher value. For them it’s essentially monopoly money.

          If United couldn’t get anybody to bite at the vouchers, then the employees should have stood the whole flight. Instead, they beat a man who was not fighting back physically. He only insisted that he get to his patient. They LITERALLY dragged him off the plane. By his ankle, as he tried to grab onto anything he could.

          • aeharding@vger.social
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            5 months ago

            If United couldn’t get anybody to bite at the vouchers, then the employees should have stood the whole flight.

            Yeah, that is not a solution. The FAA is salivating at the thought of this. Everyone must have a seat for takeoff and landing.

        • Eheran@lemmy.world
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          5 months ago

          Sure, but telling someone to leave their plane for some oddball reason is “only bad” not outright crazy like what happened then.

      • leftzero@lemmynsfw.com
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        5 months ago

        it was not the person calling the police.

        At this point anyone calling the police in the US is a necessary accomplice, and guilty of conspiracy to commit murder, aggravated battery, and probably several other crimes.

    • conciselyverbose@sh.itjust.works
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      5 months ago

      Overbooking should be a mandatory minimum compensation of the greater of 1000x the ticket price or $20k. It’s a truly fucked up practice to disrespect people’s time like that.

      • reversebananimals@lemmy.world
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        5 months ago

        “If you don’t like it don’t fly”

        Seriously just shut up.

        Edit: LMAO just saw your other comment where you actually said this sincerely. You’re a parody of yourself.

      • Drusas@kbin.run
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        5 months ago

        Have you ever turned a screen off on one of these planes? They turn back on. So you turn them off again. Sooner or later, they turn back on. And repeat.

        • SolidGrue@lemmy.world
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          5 months ago

          I have. It usually stays off until they rig the cabin for final approach. Comes back on for landing but hey, whatever?

          I’m getting beaten up for my stance here, but seriously: if all it takes to put you over is some midflight ads the do the rest of us a favor and don’t fly. Take a train or whatever.

          Y’all are acting like they’re gonna strap us down and tape our eyes open like that Alex Whasisname kid in A Clockwork Orange. I assure you that doesn’t happen for another 22 years in this timeline (give or take).

          • mriormro@lemmy.world
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            5 months ago

            People like you constantly give corporations an inch because “it’s not a big deal” and here we are.

          • Drusas@kbin.run
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            5 months ago

            I don’t think you’re being beaten up for it. I certainly am not beating you up for it. But usually, yeah, the screen does come back on during the flight. I think they turn it back on automatically every time there’s an announcement. As somebody who finds screens like that very distracting and even migraine-inducing (the “busyness” of that sort of thing is a big trigger), it’s really frustrating.

          • QuarterSwede@lemmy.world
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            5 months ago

            Depends on the plane and system it has. Last United flight I was on it stayed off the entire flight. I use my phone and generally don’t look at it anyway but it was nicer I suppose.

          • VirtualOdour@sh.itjust.works
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            5 months ago

            I honestly couldn’t care less how many adverts they show me, they can have a constant stream of adverts the whole flight if it means that some shitty corporation is paying a portion of my travel coats.

            People really need to grow up about stuff like this, if you don’t want adverts then pay for a premium service - I’m poor, I’ll accept the adverts.

            • wagoner@infosec.pub
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              5 months ago

              That money isn’t subsidizing your flight cost, it’s increasing corporate profits.

            • laurelraven@lemmy.blahaj.zone
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              5 months ago

              Here’s the thing: companies have learned they can add ads to make additional money without passing any of that on to their customers.

              If you think you’re going to get a better rate for having ads, you’re fooling yourself. They’ll always charge as much as they can get people to pay and that amount isn’t affected by ads most of the time.

              • VirtualOdour@sh.itjust.works
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                5 months ago

                This is thinking based on emotion not reality, most of the internet is free because of adverts so your belief that it’s not used to lower prices is clearly silly. Yes companies love profit but they often increase profits by lowering prices to attract more business, it’s a perfectly valid business model to use adverts to reduce the cost to the customer and increase customer volume.

        • GBU_28@lemm.ee
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          5 months ago

          You can, there’s a button combo. It changes sometimes but if you spam a few things I can always black it out

          But that’s not the point, it still sucks

  • SomeGuy69@lemmy.world
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    5 months ago

    This should count as violation of human rights. You’re chained to the seat for hours and have no other option than look at this screen or force your eyes closed. Holy shit, people should get really mad. Flashing ads on a screen you don’t look at directly are still very annoying, even if you look on your phone.

      • DragonTypeWyvern@midwest.social
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        5 months ago

        Yeah, but no one wants to join my radical anti-government militia.

        Well, they do, but I’m in TN so it’s for the wrong reasons.

        • redisdead@lemmy.world
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          5 months ago

          Shouldn’t be that far away from them in the first place if you actually cared.

          • Skullgrid@lemmy.world
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            5 months ago

            This is fucking hilarious. Do you know that sometimes, people go elsewhere for economic opportunities? Then they bring their children after they get settled in?

            Sometimes they go back, and leave the children there.

            Do you think those kids should be stranded?

              • cole@lemdro.id
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                5 months ago

                sometimes people don’t want to live in the middle of nowhere forever. not many engineering jobs there. we all want economic mobility too

                • redisdead@lemmy.world
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                  5 months ago

                  The ultimate quest for wealth is worth destroying the planet.

                  Also vast majority of people take planes for leisure, I’m sure we can deal without them. People used to travel the world in sail boats and they still managed to get where they wanted to go.

      • Lost_My_Mind@lemmy.world
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        5 months ago

        We tried that in the 80s already. Here’s how it went down.

        1980s comes along, and people had been seeing commercials on tv for years. So along comes this new concept. Now you can PAY to watch tv…without ads. GREAT!

        So people started paying for this new “cable tv”. Then the cable operators were like “I know they’re paying to not see ads…but what if we STILL showed ads, and STILL took their money???”

        So that happened.

        Then after some decades Netflix came around, originally with liscensed tv shows from all over tv…except now you could PAY to watch them, without the ads. And then they drastically lost their liscensed content, and produced their own original content.

        After a few decades, Netflix said “I know they’re paying not to see commercials…but what if we STARTED showing commercials, AND raised prices every few months.”

        Man, I can’t wait for the next guy to charge me money to not see ads. Only to inevitably show me ads a few years later…

        • bitwaba@lemmy.world
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          5 months ago

          I do look forward to the next generation of ad free media consumption powered by a small VC startup fund that has a bunch of low cost fresh-out-of-university students paid mostly in stocks working in a garage to say “yeah fuck this I’ve seen ads all my life in gonna do make something that doesn’t make people hate life”

          Each iteration of the technology eventually becomes hot garbage. But man, for like a decade there shit is pretty good while the rest of the entrenched industry is stuck trying to pay lobbyists to get law makers to write rules that neither side understands just to have them ultimately not get passed or not address the issue and those companies still disappear.

        • Wiz@midwest.social
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          5 months ago

          What if I were to buy back all my own DVDs and watch them? Would I need to voluntarily show myself ads later?

  • jjjalljs@ttrpg.network
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    5 months ago

    Targeted, individualized, advertising should be illegal. This will gut a lot of the motivations for the privacy invasions and data harvesting. This is how advertising worked for thousands of years. I think it could continue to be just fine.

    The amount of resources humanity is spending on targeted advertising is extremely depressing when you consider the opportunity cost. There are thousands of engineers and product managers that spend all day on this stuff instead of anything useful.

  • 14th_cylon@lemm.ee
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    5 months ago

    So I am going to sit down and the screen will be full of penis enlargement pills? What will all the hot singles in the area think?

    • redcalcium@lemmy.institute
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      5 months ago

      If you’re getting targeted ads for penis enlargement pills, then the system thinks you have a small pp. If this is an error, you should submit photographic evidence to their office to prove you don’t have a small pp.

  • sporks_a_plenty@lemmy.world
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    5 months ago

    …that will now reflect the information United has compiled on individual travelers, like where they live and destinations they’ve traveled to.

    I, for one, can’t wait to have my personal info proudly displayed to whatever randos they seat next to me! /s

    • redcalcium@lemmy.institute
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      5 months ago

      I assume they won’t allow porns in ads, but you can still get worse stuff than porn, like erectile dysfunction medication ads which causes people around your seat to look at you with sorry eyes.

    • Lost_My_Mind@lemmy.world
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      5 months ago

      About a decade ago Fox News got brought to court, and had to defend themselves against the idea that their content wasn’t actually factually accurate most of the time. Therefore not “news”.

      Fox responded by saying that their program wasn’t meant to be news. I forget the exact quote, I’m sure duckduckgo is your friend, but it was along the lines of “No reasonable person would ever consume Fox News content and believe it to be trustworthy accurate news. It is an opinionated entertainment show about the news.”

      I don’t remember their tagline at the time, but it was something along the lines of “Fox News is your only outlet for unbiased news!” Something to that effect. I just remember Jon Stewart calling out the hypocrasy of their tagline being the exact opposite of what they said in court.

      If Fox News is entertainment meant to push the agenda that the right is right, and if CNN is entertainment meant to push the agenda that the left is right, then I don’t see why The Onion can’t join them as entertainment meant to push the agenda that the whole world is fucking stupid.

      Still operating as a “real news source”, except it’s all bullshit like Fox News and CNN. Just entertainment.

      • MoonMelon@lemmy.ml
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        5 months ago

        Same thing happened with “VitaminWater”, a product in the category of “enhanced water” (a term reminiscent of “enhanced interrogation technique”). Coca-Cola argued that, despite the name, no reasonable person would believe it’s actually healthy. They settled.

  • ME5SENGER_24@lemmy.world
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    5 months ago

    More to consider when selecting an airline. Greedy fuckers, I hope their stock takes a nosedive thanks to this

    • Gormadt@lemmy.blahaj.zone
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      It’ll probably take a small dip and then rise quite a bit once profits from implementing it start rolling in

      • barsquid@lemmy.world
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        5 months ago

        Seriously. It’s nearly a sure thing. I should buy on Monday and see how it goes. People are sleepwalking about adtech shit so they’ll continue to fly United. There’s already a dude in this thread telling people to chill and just don’t fly if they don’t like it. The ad revenue should be pretty juicy, too. They have a bored captive audience identified by full name and credit card number.

      • Tanoh@lemmy.world
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        5 months ago

        And if it succesful, or at least passenger doesn’t boycott them over it, it is just a question of time until other airlines adds it as well

        • FunkFactory@lemmy.world
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          5 months ago

          Part of the problem is that UA is such a massive airline, odds are any alternatives would involve quite a bit of sacrifice. Not many people would be willing or can afford to take an extra 2 layovers or 50%+ extra travel time or cost in order to get to where they want to go 🫤 That’s not to say I won’t try my best to avoid UA though, I was already sick of them after my last trip and now I find this news.

  • Yosawya san@lemmy.dbzer0.com
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    5 months ago

    What’s the ROI on ads anyway? I feel like ads are just a way to funnel money between corps. People who are forced to see ads are really not even the point anymore. This is like corporations subsidizing other corporations. Don’t even matter that you buy that item being shown to you.

    • b_n@sh.itjust.works
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      5 months ago

      I always wondered this too.

      Found a website saying Youtube adviews are $100-300 per 10k (ad views, not video views). That’s 1-3¢ per view. If we assume an ad is 10seconds, then your time is worth 0.1-0.3¢ per second, or $3.60-10.80 per hour.

      An A380 looks to be 380-615 seats. I’d imagine they’re more often optimising for space, so let’s say 550.

      Long haul flight, 10% of people at any time using inflight stuff, 8 hours, 4 ads per hour = 5500.18*4 ads watched. 1760 ads. There will be a massive premium for planes, but surely only one order of magnitude more (e.g. 10x). That’s equivalent to give or take 20k YouTube adviews which would be $200-600 per flight.

      There are a lot of planes in the sky every single day though…

      • Yosawya san@lemmy.dbzer0.com
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        5 months ago

        The thing is, it’s only a ROI if any of those passengers converts to a buyer. The act of seeing an ad creates no value for the manufacturer unless they are converted to a buyer. What you are describing is a market that has the consumer (ad watcher) almost completely removed from the conversion of capital. Being forced to watch an ad, in this case, only benefits the airline by their receiving ad revenue. The passengers are nearly supflourous.

        • b_n@sh.itjust.works
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          5 months ago

          ROI from adverts is always a shitshow though. If you come off a plane and see <brand name product> and buy it, is it because you just saw an advert for it, or were you always going to buy it. There is of course stats that may show number of impressions vs. total purchases trend, but its still just massive correlation that I imagine there is a bunch of people pulling spreadsheets together to justify their marketing spend. Anecdotally, I’ve heard of data teams working with marketing teams and just going “whelp, whatever you need to justify your job”, etc.

          Real ROI via direct sales though, that’s somewhat measurable since you have a direct cost of acquisition (sales person salary, overheads, etc) vs revenue.

  • meseek #2982@lemmy.ca
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    5 months ago

    “I’m sorry ma’am but could you please remove your jacket from the seat? It’s obstructing the ads and we have a very clear policy about that”

    🙃

    • spyd3r@sh.itjust.works
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      They could come up with some bullshit like, obstructing your screen is interfering with the display of critical airplane safety information or something.

    • UnderpantsWeevil@lemmy.world
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      5 months ago

      To begin the flight, please drink Mountain Dew Verification Can.

      Verification Can Invalid. Please drink Mountain Dew Verification Can.

      ERROR! Passenger attempting to steal Premium Ad-less Flying Option! Adding your name to the No Fly List and automatically deducting penalty fee from your credit card.

      ERROR! Credit Card Declined! Alerting TSA! Alerting FBI! Alerting Sky Marshals!

  • Please_Do_Not@lemm.ee
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    5 months ago

    Including the opt out link in the announcement article is a good guy move on the writer’s part. Thanks, Kate. You’re a pal.

    • locuester@lemmy.zip
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      5 months ago

      I requested opt out and they requested my ID. lol! So they’re demanding more info to opt out of info collection.

      • OsrsNeedsF2P@lemmy.ml
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        5 months ago

        How are they going to identify who is opting out without being able to match it to the person in the seat…?

        • untorquer@lemmy.world
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          5 months ago

          Your united data is going to be tied to an email. They could just use that. It’s reasonable to see this as further invasiveness, similar to Meta™ account recovery.

      • Please_Do_Not@lemm.ee
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        5 months ago

        Say you’re from California on the form and it’ll change what you have to enter. You don’t have to put in an address or verify CA residency.

  • mysticpickle@lemmy.ca
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    5 months ago

    Remember when the assholes at United overbooked a flight and sent someone to knock a doctor’s teeth out and carry him off a plane? The doctor refused since he was on his way to oversee the opening of a clinic he founded for veterans.

    He and his wife started the clinic as a way to thank American servicemen and women, because he was plucked out of ocean waters by the U.S. Navy as he fled communism in his home country of Vietnam about 44 years ago, he said.

    Fuck United Airlines.

    https://www.goodmorningamerica.com/news/story/doctor-dragged-off-united-airlines-flight-watching-viral-62250271

    • DAMunzy@lemmy.dbzer0.com
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      5 months ago

      United will kill your dog, bust up your guitar, and knock down and drag out your doctor. They’ve made the headlines for all three of those. And the guitar guy made a song about United.

      Unfortunately, the other airlines aren’t much better.

    • conciselyverbose@sh.itjust.works
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      5 months ago

      Their seats did that for me. I’m 5’11", not a giant, and my knees were straight up jammed into the seat in front of me. Completely insane that they’re even legally allowed to sell those to people as seats. They might fit a child.

      • laurelraven@lemmy.blahaj.zone
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        5 months ago

        What did it for me was a long delay that got me landed at my destination after car rental was closed

        Not so much the delay itself; that upset me, but I get that things happen

        It was the reason for the delay: a simple maintenance thing with the plane had them taking the engine further and further apart while we watched from the terminal, ultimately deciding they weren’t getting this thing back up and running again anytime soon and having to get us another plane (which we had to wait for to fly to us)

        Why couldn’t they figure it out? Because they didn’t have anyone who knew how to work on that plane model available

        There are so many ways that pisses me off and makes me never want to trust them again

        Also, every flight I had with them, including the return trip that I’d already booked from that trip, was miserable

        Say what you will about Southwest but they know their damned planes inside and out and overall run their fleet efficiently and consistently. It’s like riding a bus that flies

        • atrielienz@lemmy.world
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          5 months ago

          The median age for an A&P licensed plane tech is 55. We’ll welcome you to the ranks anytime.

          • laurelraven@lemmy.blahaj.zone
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            5 months ago

            I have no idea what it is you’re trying to say here or how it relates to an airline running planes without having maintenance crews that can actually do the work on them… And that they worked on it anyway without apparently having the required training for it…

            • atrielienz@lemmy.world
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              5 months ago

              This comment directly speaks to your lack of understanding of how airline maintenance works. The point though is there are a shortage of maintenance personnel in the industry. People are retiring all the time and nobody is filling those billets once they leave. And airlines don’t just have a maintenance crew at every airport because there’s not enough, and it wouldn’t be cost effective. Be as angry as you want that airlines are running on such terrible margins that they can’t have a backup plane. But do understand that this is not the fault of the maintenance personnel.

              • laurelraven@lemmy.blahaj.zone
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                5 months ago

                Who’s blaming the maintenance personnel? I’m expecting the airlines to actually have their maintenance crews trained for the planes they fly.

                I don’t think this is a particularly unrealistic expectation.

                Nor do I think the expectation that crews without enough training on a plane to tear its engine apart and put it back together not be tasked with something that will have them tearing the engine apart.

                I don’t need to understand how the maintenance works to expect it be done correctly for something that’s going to be moving my ass at hundreds of miles per hour, thousands of feet in the air.

                I don’t blame the maintenance personnel for not giving themselves adequate training on the machines they’ll be servicing; that’s on the airlines to ensure they get that before telling them to work on those planes. I don’t blame the maintenance personnel for being ordered to then work on planes they don’t have training on.

                And if “that’s just how the industry is”, that doesn’t make it any better.

                Either way, flying with an airline that runs basically one model and can ensure every maintenance person knows that plane and every pilot knows that plane seems a good way to avoid the issue, so I’ll stick with what I’ve got for now, thanks.

                • atrielienz@lemmy.world
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                  5 months ago

                  Did it ever occur to you that they don’t just have maintenance personnel at every airport? Because what I’m saying is that no airline in the world has maintenance personnel at every airport.

                  Spirit, Frontier and Allegiant are Airbus only and would require an Airbus tech. Airbus planes are pretty decent on that the A19-A321 planes are pretty much exactly the same in parts and configuration except that some are longer and or wider than others. On the other side of things Southwest has only Boeing planes, mostly 737 and 747.

                  Pretty much every other airline has a mix of different planes (Boeing, Airbus, and Bombardier, Embraer). To do what you’re talking about every airline that flies more than one plane would have to have a technician for each of those plane types on the ground at every airport they fly to. That’s 5000 airports, with at least two technicians per airport (assuming they only have one flight in and out of there at a time which is ludicrous). The average number of flights going in and out of any one airport at a time. Daily there are about 45,000 flights per day per FAA statistics not including private flights.

                  At Delta’s hub in Atlanta, there are around 2100-2700 flights per day. Delta says they have about 6,400 AMT’s worldwide One singular airport out of 242 airports that Delta flies to. 24 hours a day for most airports. They would be required to keep at least 8 people per airport per average number of flights leaving or arriving per at the same time. Let’s say that at their hub they only have 5 planes on the ground at any given time ( a gross miscalculation of how many planes fly into their hub, but the math is cleaner). Delta has 4 different plane manufacturers’s planes in their fleet. That’s 4 mechanics on an 8 or 12 hour shift multiplied by 5 planes let’s say per average turn around time of 30 minutes. You’d need 20 techs At every single solitary airport Delta flies to. Per shift. Supplied by the airline. It’s a logistical nightmare and this number balloons when you realise just how.many departures and arrivals there are and at what intervals at pretty much any major airport. 9,640 AMT’s assuming 12 hour shifts. Just for domestic USA flights, not including planes that are down for maintenance outside regular maintenance schedule. When the fleet only emplyes 6,400 AMT’s world wide.

                  I cannot stress this enough, but you’re making a lot of assumptions here. And you don’t think it’s an unrealistic expectation specifically because you have no idea how any of this works.