Can't play an EA game via geforce now due to quitting a couple of times in one day - eviltoast

I’ve been getting into mass effect trilogy finally, and since I don’t own a gaming pc, I like to play through GeForce Now.

Well, just now I had some things come up a couple of times a row and I quit my game a few times, and now I can’t continue because of some sort of lock mechanism against playing on multiple computers…?

Did not know this is a thing, but I have a few vacation days and wanted to get this series properly started, so it’s a little bit annoying. Who knows how long I have to wait?

Ugh…

Edit:

Talking with EA support, they informed me that the wait is 24 hours. Jesus christ that is long for something like this. There goes my vacation day opportunity…

Edit2:

Wow! The customer support really pulled through, suggested they request a password change on my account from their side.

Turns out, this seems to toggle that flag, and I could now start the game! Hooray! Akash, my man, you saved the day! Cheers 🍻

  • Heavybell@lemmy.worldEnglish
    562·
    11 months ago

    Ah, I can see how this could happen. Each time you log on you get a different VM and EA didn’t think about that before tossing the game up on geforce now (assuming that’s how it works; never used the service. If you installed the game yourself then I guess it sucks that’s how their DRM works).

    • orgrinrt@lemmy.worldOPEnglish
      341·
      11 months ago

      Yup, this is likely the exact reason this happens. Oversight on their part. I contacted support and they told me they’d forward this further up The chain, I think this isn’t intended behavior for that safeguard lock, but rather stop account sharing or something like that.

      Just need to check if running on gfn system and not playing an online game (which could have some problems with system hopping for bans or something maybe? Doesn’t seem likely but at least there’s a vector for malicious use, unlike in single player games), and if both are true, just skip the check.

      We’ll see. I just got informed it’s a full 24h lock, and it’s set on the launcher servers somehow, which is not accessible on the account data. It’s launcher data, which means the customer support reps can’t do anything about it 😅

      Just great stuff, EA never disappoints.

    • xrtxn@lemmy.sdf.orgEnglish
      43·
      11 months ago

      Well I don’t think this is true, I used proton and still got this error

      • RedWeasel@lemmy.worldEnglish
        3·
        11 months ago

        Did you happen to run it with different versions of proton? Each version would possibly be identified as a different “system”.