For myself, I know that some Kirkland Signature products didn’t delivery the quality hopes I had from the beginning of my relationship with Costco, however in the last couple of years, that number of products seems to have increased, for example, added sugars and/or sweeteners to pet treats (and I’ve never been pleased with the couple of times I tried the coffees, but have enjoyed great taste and prices of other coffees they carry).

Then there are random overcharges I have had to call and correct for a couple of instances. Yesterday I was feeling not great about what I spent, although the items were necessary, and got a notification that my charge had been updated by about $13 less than checkout charged, but by the time I went to bed. I had the notice my card was trying to charge that same amount. No biggie, just a rollercoaster experience.

Finally, I just learned today that express shipping items are not fulfilled at regular fulfillment centers, so a product I ordered before the required noon on Thursday and paid an additional $3 for delivery will likely arrive with the rest of my packages that weren’t express delivery and didn’t cost extra to fulfill.

Has anyone else experienced a decline in products you’d come to trust from the brand, shipping and payment experiences?

  • Maeve@kbin.earthOP
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    2 months ago

    I have. And I went through the posts here and saw several other complaints. It seems to coincide with the advent of COVID and the new CEO. And I’m remembering the EPI’s yearly corporate profit reports.