I mean that’s true of any AAA dev company. As long as people continue to buy from them they don’t care.

While I don’t make games, I do write code. Usually it isn’t the devs who are the problem. It’s the project managers, sales, and C-suite execs who cause the issues here. Again, my experience. The devs could be shit as well, no idea.

Edit: added grammar

Honestly, this all sounds like a difference in personal taste. You aren’t missing anything, Blizzard just took a path that you aren’t a fan of. It is disappointing when a franchise you like/see potential in goes a different direction than you’d like, but it happens sometimes.