I’m in the UK, so maybe there is a similar law on the books from before Brexit. Definitely worth pushing

The phone is still great, I have to admit with gritted teeth.

But, Apple is getting to the point where its products & services are case by case, not universally good.

My experience with trade-in has been horrible. A few product lines are subpar (like the AirPods in my opinion), but others like the iPhone or the watch are still amazing.

Will do - hopefully it slightly works out

I tried - maybe I had (more) bad luck and got the worst customer service rep of all time

Hadn’t heard that word before. From what they said, their systems don’t allow it to be cancelled.

Can’t possibly be a scam given it’s a 0 value, as you say