We do a lot of casework so we have things that can very between five minute jobs up to an arguably indefinite timeframe in complex cases, just basing it on cases looked at or closed a day can’t account for that, so instead there’s an algorithm on the system that notes if we go other twenty minutes without doing anything, if flagged the managers will look and see if the case justified it, if not you get pulled up to explain it. Never happened to me as yet, or anyone as far as I know.
Presumably that averages out over time, and any given person’s output over time can be compared with their peers. But that would mean management had to take an active hand rather than have some nanny-bot come tattling based on arbitrary metrics that may or may not have any bearing on the actual work being done. Much easier to treat their employees like children.
We do a lot of casework so we have things that can very between five minute jobs up to an arguably indefinite timeframe in complex cases, just basing it on cases looked at or closed a day can’t account for that, so instead there’s an algorithm on the system that notes if we go other twenty minutes without doing anything, if flagged the managers will look and see if the case justified it, if not you get pulled up to explain it. Never happened to me as yet, or anyone as far as I know.
Presumably that averages out over time, and any given person’s output over time can be compared with their peers. But that would mean management had to take an active hand rather than have some nanny-bot come tattling based on arbitrary metrics that may or may not have any bearing on the actual work being done. Much easier to treat their employees like children.
It should average out, but some people were taking the mick, hence the change.