Customer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/return - eviltoast
  • kboy101222@sh.itjust.works
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    2 months ago

    And then half the time you get to the rep and you’re just beyond pissed off because you’ve heard the same menus 5 times now trying to get a rep.

    I’ve started yelling “get me a fucking representative or I’m hanging up” at the bots. It works shockingly often, especially if moneys involved. Then I’m nice and polite to the rep. Isn’t their fault.

    Though if I ever meet one any of the people that work on these systems, they better hope it isn’t in a dark alley…

    • FlihpFlorp@lemm.ee
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      2 months ago

      I’ve heard some systems can detect the tone and irritated people go through easier

      I have no idea where I got this information so don’t quote me on this

      • WaxedWookie@lemmy.world
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        2 months ago

        I used to work adjacent to this space, and yeah - it’s certainly a thing, but from my understanding, it’s not particularly widely used, and where it is, it’s FAR more commonly used for assessing rep performance and the like rather than call queue triage.

      • LifeOfChance@lemmy.world
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        1 month ago

        It’s definitely a thing. I’ve called two different places first time I lost my shit on the menu then got a person. 2nd time I tested it with “are you fucking kidding me?!” Got a rep. I plan to continue until it doesn’t work.

      • Rade0nfighter@lemmy.world
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        2 months ago

        This is definitely a concept for emails/tickets so i assume it is for calls.

        It’s called “sentiment” analysis.

        Priority can also be given in some systems by customer value.