Moderation conflict involving c/vegan - eviltoast

Intro

We would like to address some of the points that have been raised by some of our users (and by one of our communities here on Lemmy.World) on /c/vegan regarding a recent post concerning vegan diets for cats. We understand that the vegan community here on Lemmy.World is rightfully upset with what has happened. In the following paragraphs we will do our best to respond to the major points that we’ve gleaned from the threads linked here.

Links


Actions in question

Admin removing comments discussing vegan cat food in a community they did not moderate.

The comments have been restored.

The comments were removed for violating our instance rule against animal abuse (https://legal.lemmy.world/tos/#11-attacks-on-users). Rooki is a cat owner himself and he was convinced that it was scientific consensus that cats cannot survive on a vegan diet. This originally justified the removal.

Even if one of our admins does not agree with what is posted, unless the content violates instance rules it should not be removed. This was the original justification for action.

Removing some moderators of the vegan community

Removed moderators have been reinstated.

This was in the first place a failure of communication. It should have been clearly communicated towards the moderators why a certain action was taken (instance rules) and that the reversal of that action would not be considered (during the original incident).

The correct way forward in this case would have been an appeal to the admin team, which would have been handled by someone other than the admin initially acting on this.

We generally discuss high impact actions among team before acting on them. This should especially be the case when there is no strong urgency on the act performed. Since this was only a moderator removal and not a ban, this should have been discussed among the team prior to action.

Going forward we have agreed, as a team, to discuss such actions first, to help prevent future conflict

Posting their own opposing comment and elevating its visibility

Moderators’ and admins’ comments are flagged with flare, which is okay and by design on Lemmy. But their comments are not forced above the comments of other users for the purpose of arguing a point.

These comments were not elevated to appear before any other users comments.

In addition, Rooki has since revised his comments to be more subjective and less reactive.


Community Responses

The removed comments presented balanced views on vegan cat food, citing scientific research supporting its feasibility if done properly.

Presenting scientifically backed peer reviewed studies is 100% allowed, and encouraged. While we understand anyone can cherry pick studies, if a individual can find a large amount of evidence for their case, then by all accounts they are (in theory) technically correct.

That being said, using facts to bully others is not in good faith either. For example flooding threads with JSTOR links.

The topic is controversial but not clearly prohibited by site rules.

That is correct, at the time there was no violation of site wide rules.

Rooki’s actions appear to prioritize his personal disagreement over following established moderation guidelines.

Please see the above regarding addressing moderator policy.


Conclusions

Regarding moderator actions

We will not be removing Rooki from his position as moderator, as we believe that this is a disproportionate response for a heat-of-the-moment response.

Everybody makes mistakes, and while we do try and hold the site admin staff to a higher standard, calling for folks resignation from volunteer positions over it would not fair to them. Rooki has given up 100’s of hours of his free time to help both Lemmy.World, FHF and the Fediverse as a whole grown in far reaching ways. You don’t immediately fire your staff when they make a bad judgment call.

While we understand that this may not be good enough for some users, we hope that they can be understanding that everyone, no matter the position, can make mistakes.

We’ve also added a new by-laws section detailing the course of action users should ideally take, when conflict arises. In the event that a user needs to go above the admin team, we’ve provided a secure link to the operations team (who the admin’s report to, ultimately). See https://legal.lemmy.world/bylaws/#12-site-admin-issues-for-community-moderators for details.

TL;DR In the event of an admin action that is deemed unfair or overstepping, moderators can raise this with our operations team for an appeal/review.

Regarding censorship claims

Regarding the alleged censorship, comments were removed without a proper reason. This was out of line, and we will do our best to make sure that this does not happen again. We have updated our legal policy to reflect the new rules in place that bind both our user AND our moderation staff regarding removing comments and content. We WANT users to hold us accountable to the rules we’ve ALL agreed to follow, going forward. If members of the community find any of the rules we’ve set forth unreasonable, we promise to listen and adjust these rules where we can. Our terms of service is very much a living document, as any proper binding governing document should be.

Controversial topics can and should be discussed, as long as they are not causing risk of imminent physical harm. We are firm believers in the hippocratic oath of “do no harm”.

We encourage users to also list pros and cons regarding controversial viewpoints to foster better discussion. Listing the cons of your viewpoint does not mean you are wrong or at fault, just that you are able to look at the issue from another perspective and aware of potential points of criticism.

While we want to allow our users to express themselves on our platform, we also do not want users to spread mis-information that risks causing direct physical harm to another individual, origination or property owned by the before mentioned. To echo the previous statement “do no harm”.

To this end, we have updated our legal page to make this more clear. We already have provisions for attacking groups, threatening individuals and animal harm, this is a logical extension of this to both protect our users and to protect our staff from legal recourse and make it more clear to everyone. We feel this is a very reasonable compromise, and take these additional very seriously.

See Section 8 Misinformation

Sincerely,
FHF / LemmyWorld Operations Team


EDIT: Added org operations contact info

  • davepleasebehave@lemmy.world
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    2 months ago

    they do have world class teams preparing the food.

    Also, they have independent bodies verifying that the food is suitable.

    seems good enough for me.

    • Senal@programming.dev
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      2 months ago

      they do have world class teams preparing the food.

      As i specifically said, this doesn’t address the actual issue.

      In case i haven’t been clear, the current state of nutritional science on this matter has no consensus on mid to long term outcomes.

      So taking the all of the experts in the world and creating the pinnacle of vegan pet nutrition will still garner a best guess, because, and i’m going to bold this part on a separate line:

      THERE IS NO WAY TO TELL WITHOUT DOING THE ACTUAL WORK

      It is potentially being done now, great, wishful thinking and anecdotal results are not a replacement for actual study.

      Also, they have independent bodies verifying that the food is suitable.

      Outstanding, and when they’ve provide repeatable results from long term studies with quality methodology and reasonable sample sizes that will make a big difference.

      Until then it’s a gamble with potentially life altering consequences (for the animals i mean)

      seems good enough for me.

      Each to their own, your own subjective comfort doesn’t prove validity, neither does my subjective discomfort prove a lack of it.

      For you the risk might be worth it, but to pretend there is no risk is delusional.

        • Senal@programming.dev
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          2 months ago

          sure. But the indications so far are that it is fine.

          no, the indications so far are inconclusive.

          like the original indications for asbestos were inconclusive or lead pipes/paint.

          But it seems you are deep into your magical thinking so i doubt anything I’ve said will make a difference to you.

          I hope it works out for you.

          • davepleasebehave@lemmy.world
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            2 months ago

            the data so far in encouraging. The food is engineered and independently tested.

            it has the approval of agencies that exist to make sure animals are cared for.

            that’s hardly magical thinking.

            • Senal@programming.dev
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              2 months ago

              the data so far in encouraging.

              Again, the data so far is inconclusive

              “We don’t know yet” vs “Sure, go ahead”

              The food is engineered and independently tested.

              Again, possibly true but beside the point.

              it has the approval of agencies that exist to make sure animals are cared for.

              So I’m going to give you the benefit of the doubt here and assume you have citations for this that aren’t institutions that actively promote (or have a vested interest) in veganism.

              As I’m sure you can understand that such institutions can hardly be relied upon to be neutral.

              that’s hardly magical thinking.

              “magical thinking, the belief that one’s ideas, thoughts, actions, words, or use of symbols can influence the course of events in the material world.”

              “Magical thinking, or superstitious thinking, is the belief that unrelated events are causally connected despite the absence of any plausible causal link between them”

              Belief in the absence of a plausible causal link.

              In case you are unsure, a plausible causal link can be obtained through quality, reproducible, verifiable research.

              Unless you have some of that (or some other proof) , you are basing your opinions on anecdotal evidence and inconclusive studies, they very definition of magical thinking.

              It seems we are treading the same ground here so I’m just going to assume you have nothing to add.

              • davepleasebehave@lemmy.world
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                2 months ago

                I presume you would be happy if it was formulated and checked by independent animal nutritionists to meet the AAFCO(USA) and FEDIAF(Europe) guidelines for animal nutrition.

                they seem independent enough.

                Hardly tree hugging hippies.

                Hardly magical thinking.

                • Senal@programming.dev
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                  2 months ago

                  I presume you would be happy if it was formulated and checked by independent animal nutritionists to meet the AAFCO(USA) and FEDIAF(Europe) guidelines for animal nutrition.

                  Seeing as we are going around in circles i’m going to streamline the process and make it easier for you by providing a checkpoint system.

                  I’ll be happy when it ticks both of these boxes.

                  1 : [ ] Independent

                  2 : [ ] Has provided long term, reproducible, studies with reasonable sample sizes and empirical data based results.

                  On this occasion your reference gets a 1 out of 2 :

                  [ X ] Independent

                  [ ] Has provided long term, reproducible, studies with reasonable sample sizes and empirical data based results.

                  they seem independent enough.

                  See above

                  Hardly tree hugging hippies.

                  You’re the only person using this phrasing, but you are correct in that they don’t match a phrasing nobody has claimed so far.

                  Hardly magical thinking.

                  I suspect the irony of claiming a lack of magical thinking by providing no actual evidence and just saying it a second time is lost on you.