Expected: I cancelled our subscription with HP and they blocked us from being able to use the rest of the ink in our cartridge. - eviltoast
  • Double_A@discuss.tchncs.de
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    1 year ago

    That ink is not free, because if after 6 months you cancel the trial, that ink is unusable.

    If you could use if after 6 months, it would be more than 6 months of ink…?

    Either you like the deal or not. You can’t be mad at it because you wanted to outsmart it but then you couldn’t.

    • lazyvar@programming.dev
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      1 year ago

      The point is that “6 months free ink” is misleading whichever way you look at it because it’s ambiguous since ink isn’t measured in months.

      Even if your reading of it would be the intended reading, then it’s still misleading because it’s just a 6 month trial for a per page subscription. Or put differently: if you surpass the monthly allocation of pages, you would have to pay, making it not free.

      Given that neither the trial component nor the per page component is mentioned in the image and given the fact that the offer is ambiguous, there isn’t much to like or dislike about the deal because the deal as presented is false and non-existent.

      Moreover, you conveniently sidestep all the other issues I’ve mentioned.

      Like the fact that people receive cartridges with their printer that will be rendered useless with no clear warning on the box that this will happen or how to prevent this, instead they’re listed on the box in the same fashion other printer manufacturers list their cartridges that don’t get rendered useless.

      • Soyaro@feddit.de
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        1 year ago

        “mentioned in the image” was the part where you lost me. There is no offer, there are no contract details, it’s just an ad. They have to give you details before you sign anything. You can’t blame them if you didn’t read the EULA and TOS before agreeing to it.

        • WhoRoger@lemmy.worldOP
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          1 year ago

          Stop with this bullshit. This is exactly the kind of bullshit subscriptions this community is against.

      • ZodiacSF1969@lemmy.world
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        1 year ago

        Fuck I hate this kind of comment. Not every one who disagrees with you on a company practice is a shill. In this case they even call it bullshit themselves, they are making a point about understanding what you sign up for.

        • WhoRoger@lemmy.worldOP
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          1 year ago

          Do you read every word in every EULA you click on “agree”? Do you consult with a lawyer and experts about every little detail what it may mean? Do you actually understand and agree on everything?

          All these bullshit practices are scum. A person above has written in detail what kind of bullshit dark pattern trash companies like HP use. People accidentally signing for this ink crap is all over the internet, because it’s not fucking normal to need to read 50 pages of gibberish shit contract when you buy a fucking printer.

          And in no, no circumstances is it normal to design a service for a printer that a customer buys that lets them print only a certain number of pages and then makes the rest of the ink unusable. If nothing else, it creates waste.

          Printer companies have been using shitty practices when it comes to ink for 2 decades, HP always being the worst. This is their latest crap and way over the line. If you think this is okay, then you’re a shill and you indeed don’t need to be here. Go to some community that licks the boots of all these corporations.