Company brought to its knees by a cable - eviltoast

Yesterday around noon, the internet at my company started acting up. No matter, slowdowns happen and there’s roadwork going on outside: maybe they hit the fiber or something. So we waited.

Then our Samba servers started getting flaky. And the database too. Uh oh… That’s different.

We started investigating. Some machines were dropping ICMP packets like crazy, then recovered, then other machines started to become unpingable too. I fired up Wireshark and discovered an absolute flood of IGMP packets on all the trunks, mostly broadcast from Windows machine. It was so bad two Linux machines on the same switch couldn’t ping each other reliably if the switch was connected to the intranet.

So we suspected a DDOS attack initiated from within the intranet by an outside attacker. We cut off the internet, but the storm of packets kept on coming. Physically disconnecting machines from the intranet one by one didn’t do a thing either.

Eventually, we started disconnecting each trunk one by one from the main router until we disconnected one and all the activity lights immediately stopped on all the ports. We reconnected it and the crazy traffic resumed.

So we went to that trunk’s subrouter and did the same thing. When we found the cable that stopped all the traffic, we followed it and finally found one lonely $10 ethernet switch with… a cable with both ends plugged into the switch. We disconnected the cable and everything instantly returned to normal.

One measly cable brought the entire company to a standstill for hours! Because half of the software we have to use are cloud crap or need to call their particular motherships to activate their licenses, many people couldn’t work anymore for no good technical reason at all while we investigated the networking issue.

Anyway, I thought switches had protections against that sort of loopback connection, and routers prevented circular routes. But there’s theory and there’s reality. Crazy!

  • AstridWipenaugh@lemmy.world
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    4 months ago

    I was diagnosing a network bottleneck at a customer site that didn’t make any sense. Literally everything had gigabit connections except one block of cubicles, but all the devices were connected to the same subnet router for that part of the building. Started tracing wires like you did and found that someone didn’t have a long enough cable when building the office and installed a 10 megabit linksys switch in the drop ceiling to connect two short cables. Rather than fix the cable, the customer just went to Best buy and bought a gigabit Linksys switch to replace it… A multi-million dollar operation is being held together by a $10 switch…