McDonalds removes AI drive-throughs after order errors - eviltoast
The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • vrighter@discuss.tchncs.deEnglish
    51·
    5 months ago

    you know that the confidence value is generated by the ai itself right? So it could still spew out bullshit with high confidence. The confidence score doesn’t really help much

    • Linus_Torvalds@lemmy.worldEnglish
      1·
      5 months ago

      But the same holds for regression, which you seem to favour. So why do you feel that regression is so much better than classification (which is, when combined with a confidence score, basically regression)?