Asus just apologized for its outrageous repair costs and RMA process - eviltoast
Asus says it's now "working diligently" to make improvements, following reports of sky-high repair bills and unreasonable charges.
  • psvrh@lemmy.ca
    215·
    7 months ago

    The model should be Apple: yes, they’re expensive, but they’re also no-questions-asked. As long as your AppleCare is still valid:

    • Laptop stopped working? Just send it in for repair or come into the store, you get a new one.
    • Apple pencil won’t charge? We’ll send you a new one, send the us the old one back in a prepaid shipping container.
    • Screen cracked on your iPhone? Here’s the schedule of repair costs, we’ll send you a new one.
    • Dog chewed your airpod? Nominal fee for replacement and we’ll send you a new one first.

    The problem is that Apple has the up-front margin to support this kind of thing. Asus et al don’t.