Klarna says its AI assistant does the work of 700 people after it laid off 700 people - eviltoast

Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

  • eskimofry@lemmy.worldEnglish
    121·
    9 months ago

    To be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)

    • tb_@lemmy.worldEnglish
      9·
      9 months ago

      If your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.

      • eskimofry@lemmy.worldEnglish
        1·
        9 months ago

        You understand that, I understand that… but this company’s execs don’t or won’t. And the cruel thing is THEY are the CEOs and not us.

        The era of company training and respecting employee intelligence is past us. It’s rare to see.