Klarna says its AI assistant does the work of 700 people after it laid off 700 people - eviltoast

Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

  • Kusimulkku@lemm.eeEnglish
    11·
    9 months ago

    I’m sure they have some metrics of their own they use to follow the efficiency of their workers that they’ve used to compare

      • Kusimulkku@lemm.eeEnglish
        11·
        9 months ago

        It’s not blind trust to think companies probably try to make the most money out of the available resources. It’s sorta what they do

        • ???@lemmy.worldEnglish
          2·
          9 months ago

          It’s not blind trust to think companies probably try to make the most money out of the available resources. It’s sorta what they do

          Okay, just to be clear here, we’re talking about the belief that Klarna has sufficiently motivated this decision to lay these people off and actually has good KPIs that measure the performance, specifically that of customer care agents… not that companies make money with resrouces.

          Usually people with this kind of opinion like yours maybe haven’t experienced work at a large company or maybe don’t understand that office politics are alive and kicking. But I’d still like to hear why… Let me ask you, what makes you think Klarna is being honest about their measurements?

          • Kusimulkku@lemm.eeEnglish
            11·
            9 months ago

            You don’t think a big company like Klarna has metrics to follow the efficiency of their workers? Even small businesses where I live that and every single big corporation. What makes you think Klarna would be different?

            not that companies make money with resrouces.

            You misunderstood. I said try to make most money out of the resources, so efficiency. That’s what we’re talking about…

            Usually people with this kind of opinion like yours maybe haven’t experienced work at a large company or maybe don’t understand that office politics are alive and kicking

            Lol.

            Let me ask you, what makes you think Klarna is being honest about their measurements?

            It’s not very hard to believe what they’re saying here and they’d be the ones to have those metrics. So simple 1+1.

            • ???@lemmy.worldEnglish
              1·
              9 months ago

              You don’t think a big company like Klarna has metrics to follow the efficiency of their workers? Even small businesses where I live that and every single big corporation. What makes you think Klarna would be different?

              I never said they have no KPIs. What I said is their KPIs are likely broken, just like almost every other large company in existence.

              You misunderstood. I said try to make most money out of the resources, so efficiency. That’s what we’re talking about…

              I think you’re the one who misunderstood. So for reference again, I am talking about this: about the belief that Klarna has sufficiently motivated this decision to lay these people off and actually has good KPIs that measure the performance, specifically that of customer care agents…

              I don’t see why or how I would want to discuss that a company is an entity that makes money through products from resources… think that’d be a bit too basic, no?

              Lol.

              ?

              It’s not very hard to believe what they’re saying here and they’d be the ones to have those metrics. So simple 1+1.

              But can you explain what makes you trust them? What gives a company like Klarna a high trust ratio in your eyes? They don’t seem to have provided those metrics in any way, just spelling it out in words. So how can we trust them?

              It’s not very hard to believe what they’re saying here

              Maybe not for you, but the rest of us are skeptics and would like to know what exactly makes this easy for you to believe. Thanks for explaining in advance.

              • Kusimulkku@lemm.eeEnglish
                1·
                9 months ago

                You started the discussion off from my joke comment saying that they deserve a study for them to be laid off. Consider where this started.

                It’s not very hard to believe what they’re saying here and they’d be the ones to have those metrics. So simple 1+1.

                But can you explain what makes you trust them?

                would like to know what exactly makes this easy for you to believe

                butwhymalemodels.avif

                I just explained why their claim isn’t hard to believe. You even quoted it??

                Maybe not for you

                Well no shit, not like I’m claiming to speak on someone else’s behalf

                • ???@lemmy.worldEnglish
                  1·
                  9 months ago

                  I just explained why their claim isn’t hard to believe. You even quoted it??

                  Sorry, let’s pretend I’m a total idiot, could you quote it for me?

                  • Kusimulkku@lemm.eeEnglish
                    1·
                    9 months ago

                    It’s not very hard to believe what they’re saying here and they’d be the ones to have those metrics. So simple 1+1.

                    Easy to believe them when the claim itself is easy to believe and they’d be the ones to have those metrics. So you take the easy to believe claim (1) and you take them being in the position to have those metrics (another 1, but let’s call it 2 to differentiate) so simple 1+2.