Klarna says its AI assistant does the work of 700 people after it laid off 700 people - eviltoast

Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

  • ???@lemmy.worldEnglish
    13·
    9 months ago

    So “customer service” (the bastard child of huge companies and low wages) is actually just a really bad product to start with, and now Klarna has just replaced it with something that functions just as bad? Yeah I think that makes sense.