Air Canada must honor refund policy invented by airline’s chatbot - eviltoast
Air Canada appears to have quietly killed its costly chatbot support.

Air Canada appears to have quietly killed its costly chatbot support.

    • AnActOfCreation@programming.devEnglish
      51·
      9 months ago

      I don’t know about that. From the article:

      Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt’s case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.