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The original was posted on /r/ubiquiti by /u/cerbera79 on 2023-08-06 21:09:32+00:00.
Hi!
Does anyone have experience troubleshooting a Unifi G4 Doorbell Pro POE Kit installation with an existing Unifi Dream Machine Pro? The unit originally showed up on the UDMPRO and I got the ‘Click to Adopt’ link in my Unifi Devices list. But clicking on that only takes me to the context menu, which asks me to ‘View in Protect’. If I do click View in Protect, it takes me to the Protect UI, but the doorbell isn’t visible there. (FWIW, I do have two G3 Flex units operating there and they work fine.)
I’ve tried resetting the unit several times with no luck. And have also tried holding the reset button for 30 seconds while unplugged (in an attempt to clear memory) and then plugging the unit in while holding the reset button (in an attempt to factory reset the unit).
Am I missing the documentation somewhere? I’ve looked all over the Ubiquiti site and can’t seem to find anything. I don’t see a place to talk to anyone. Is there anywhere that someone who (perhaps foolishly) spent over $300 on a doorbell can get some support? Alternatively, is there a log file I can upload to start walking down the path of troubleshooting?
Result from Clicking on ‘Click to Adopt’
