Dealing with a government welfare system for the first time in a while.
Last time there were still people you’d talk to who’d smooth over the process.
Now it’s all online and automated.
And holy fucking hellscape Batman.
They’ve just shipped the whole bureaucracy along with their own software bugs.
And as the welfare seeker you have to navigate all of the details and jargon (and bugs/broken links) without any assurance that anything is ok, hoping the money comes.
Just wait till you hear about the “we’ve rejected your medical certificate because your medical condition is permanent - you need to apply for DSP - we’ve rejected your DSP application because your medical condition is not permanent” loop.