I'm locked out of my 6 year old Chipotle account because they now say my email address is invalid when I login. Here is me asking for their help: - eviltoast

I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

  • TheAndrewBrown@lemm.eeEnglish
    1·
    11 months ago

    It’d be a lot easier to not make a bot at all if that was the case. They aren’t intentionally not trying to help, they’re intentionally spending as few resources as possible on helping while still doing enough to satisfy most customers. It’s shitty but it’s not malicious like you guys are implying.