I’ve been on both sides of this as a sysadmin for almost 15 years then as a data analyst. IT has so many requirements and barriers and any end user tool you have free access to will possibly be an easier route than procuring a boutique solution through IT. Yes of course IT will do it proper but that takes longer, just build a tool in excel and use an access database on the file server cause its something you can just immediately do. Yeah its not “right” by IT standards and causes headaches for IT but sometimes it’s whatever gets the job done next week is what’s going to be in the businesses best interest.
Also a lot of these tools are used how they were designed to be used. If a couple people have a function they need fulfilled and some excel tool with macros can provide that in less than a month and save those people a ton of time then I don’t see a problem with it. Just make sure SLA is very clear make it clear they can’t blame IT if there’s problems, offer the best advice for risk management.
I’ve been on both sides of this as a sysadmin for almost 15 years then as a data analyst. IT has so many requirements and barriers and any end user tool you have free access to will possibly be an easier route than procuring a boutique solution through IT. Yes of course IT will do it proper but that takes longer, just build a tool in excel and use an access database on the file server cause its something you can just immediately do. Yeah its not “right” by IT standards and causes headaches for IT but sometimes it’s whatever gets the job done next week is what’s going to be in the businesses best interest.
Also a lot of these tools are used how they were designed to be used. If a couple people have a function they need fulfilled and some excel tool with macros can provide that in less than a month and save those people a ton of time then I don’t see a problem with it. Just make sure SLA is very clear make it clear they can’t blame IT if there’s problems, offer the best advice for risk management.