The Secret Weapon Behind Chewy Founder Ryan Cohen's Success - May 4, 2020 - eviltoast
  • Watch your expenses
  • Delight your customers
  • Be the person others want to follow
  • Take the long view
  • Trust yourself
    • Xanthrax@lemmy.world
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      1 year ago

      It was! I got that information from a biased source though, I worked with Petco corporate.

      The idea is: you operate at a loss to undercut your competitors, in hopes you’ll attract long time customers. Eventually, they either ramp up costs, or legitimately have a way to cut down the costs of operations. Usually, it’s the latter.

      If I remember correctly, most of their money was also spent on marketing, which honestly worked. We’ll see how that continues to play out, though.