Hello, I have this laptop and need to update it, but the internet seems to be unable to connect. here are some details. at first it worked, but after i updated it (i think) it stopped working. I tried to enter the home’s wifi password and such, but now it says (cant connect to this network). it doesn’t even prompt me to enter the password anymore, it just automatically “connects” and says the error. I can’t even forget the network, it only says connect when i right-click it. I tried to restart the network and nothing happened, and i deleted the wifi driver and still nothing. I honestly don’t know what to do. if you have any ideas. do tell, thank you.
Alright, testing the hotspot, and it works. (but that must mean they’re is something wrong with the network perhaps? or i guess the drivers? because the home network still isin’t working.)
If your laptop’s able to connect and use the hotspot, that’s good news. Drivers, OS, and hardware are all probably fine. Couple more thoughts:
On your laptop, forget the network and try to set it up manually with IPv4/6 instead of DHCP. This article has some steps for that.
Does your network require whitelisting devices? Alternatively, could your laptop be blacklisted?
If these don’t work, could you add your windows version, exact error wording, and the hp model to the post? It will help for looking the problem up.