They sound like shit, the noise cancellation is disturbing (the other modes are also unsettling), and the left one hurts my ear hole after only a few minutes. I already printed the return label. This is the first time I have ever returned an Apple product.
Did you update the firmware? I saw a review saying they had a really important update available immediately. Also if one of them hurts one ear have you tried a smaller tip in that one ear?
Not an Apple fanboy, still rocking the 1st gen APP and an iPhone X, but Apple have recently gone for the “release then fix” tactic which has worked so badly for the gaming industry.
Firmware is up to date. They were connected to power and my phone and in the closed case before I listened to music, so it should have been up to date then too