Too many products are easier to throw away than fix—consumers deserve a ‘right to repair’::There was a time when the family washing machine would last decades, with each breakdown fixed by the friendly local repair person. But those days are long gone.
Their reputation is probably the biggest reason.
If I buy something that has a real standout defect, especially if it doesn’t show sign of improving, I’m not going to buy it.
It’s like restaurant reviews. Most people likely won’t be vocal about a good or mediocre experience but from what I’ve seen they will comment about a negative one.
For example if I bought a Switch Lite and was stuck with joycon drift you bet I’d tell someone who was looking for a Switch.