For a small landlord: some kind of hack taught at a “get rich quick” slumlording class. Something to add friction to the exchange, so the problem either fixes itself or the tenant forgets/misses a message.
For a big corpo landlord: probably complying with some really stupid corpo policy surrounding “objective evidence” in a “not my job” kind of way.
It sounds like one of two things to me:
For a small landlord: some kind of hack taught at a “get rich quick” slumlording class. Something to add friction to the exchange, so the problem either fixes itself or the tenant forgets/misses a message.
For a big corpo landlord: probably complying with some really stupid corpo policy surrounding “objective evidence” in a “not my job” kind of way.