YSK: While you're on Lemmy/Kbin/Fediverse, you're not "the product" but you're also not "the customer". - eviltoast

Why YSK: Getting along in a new social environment is easier if you understand the role you’ve been invited into.


It has been said that “if you’re not paying for the service, you’re not the customer, you’re the product.”

It has also been said that “the customer is always right”.

Right here and now, you’re neither the customer nor the product.

You’re a person interacting with a website, alongside a lot of other people.

You’re using a service that you aren’t being charged for; but that service isn’t part of a scheme to profit off of your creativity or interests, either. Rather, you’re participating in a social activity, hosted by a group of awesome people.

You’ve probably interacted with other nonprofit Internet services in the past. Wikipedia is a standard example: it’s one of the most popular websites in the world, but it’s not operated for profit: the servers are paid-for by a US nonprofit corporation that takes donations, and almost all of the actual work is volunteer. You might have noticed that Wikipedia consistently puts out high-quality information about all sorts of things. It has community drama and disputes, but those problems don’t imperil the service itself.

The folks who run public Lemmy instances have invited us to use their stuff. They’re not business people trying to make a profit off of your activity, but they’re also not business people trying to sell you a thing. This is, so far, a volunteer effort: lots of people pulling together to make this thing happen.

Treat them well. Treat the service well. Do awesome things.

  • Cracks_InTheWalls@sh.itjust.works
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    1 year ago

    I understand this position - I used to be of the “it’s the internet, steal anything that isn’t nailed down” mentality too.

    And I still have a lot of that, to be fair. But COVID taught me a general lesson that I’ve been trying to take to heart: if you want nice things that cost money to function to keep existing, at some point people are going to need to chip in. My town lost a ton of good local businesses to the pandemic, and many others got dangerously close to closing. I don’t go out and support every local business, but shit I care about (my local independent movie theatre, live music venues, etc.) gets the amount of money I’m willing to contribute.

    If people don’t do this, nice things either disappear or become less nice in an effort to secure funding by alternate means.

    You’re welcome not to - the means exist where you don’t have to - but think about the declining quality of some of the stuff you enjoy and why that might be the case.