bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 6 months ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 6 months ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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6 months ago
True.
- FourWaveforms@lemm.ee
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  For this to make sense AI has to replace product-oriented roles too. Some C-level person says “make products go brrrrrr” and it does everything

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