What's been your most painful parent tech support moment? - eviltoast
  • Jrockwar@feddit.uk
    link
    fedilink
    arrow-up
    48
    ·
    edit-2
    18 hours ago

    My mom (78) got a new kindle a couple years ago, after the previous one lasting over 10 years.

    She’s not been using it now because “it’s not okay” anymore. After a lot of poking and prodding remotely (we live in different countries) to get to understand what the issue was for the kindle to “not be okay”, I managed to get her to tell me that “the screen is blank”. I said I’d check it soon after when I went to her place.

    When I travelled there, not long after, I checked the kindle, turned on the screen, and it was blank. Because she’d finished a book and the last page was blank. All worked fine.

    I have told her, but she refuses to use the kindle because “it’s not okay”.

    In a separate conversation I offered to give my sister my really old kindle as hers is actually broken. My mom heard that and said she wanted it because hers is… Not okay.

    The insistence and willful ignoring of what I said is the most infuriating part.

    • Glytch@lemmy.world
      link
      fedilink
      arrow-up
      27
      ·
      17 hours ago

      Sounds like you can give your mom’s “not okay” kindle to your sister and give your really old one to your mom.