I just wanted to post this here because I want to help you all and hurt gen.xyz as much as possible. I had a .xyz domain through njal.la which I used to host jellyfin, homeassistant, and other basic things for friends and family. My domain recently became inaccessible without any notice. After a while of troubleshooting, I found that it had been reported to xyz as abuse, and they must have done zero investigation whatsoever before serverholding my domain. I thought about opening a ticket with xyz to get my domain back, but realized that I no longer wish to buy from some shitty company that will take down any site without warning. Bought a .com domain since they are somewhat reputable, and I would advise everyone here to never buy a .xyz domain. Angry rant over.
Eh while it sucks, registrars and web hosts get so many abuse reports that sometimes they just err on the side of caution and don’t investigate as thoroughly as you’d like.
Of course it also depends a lot on various things like what type of complaint, how much money you spend with them, account history, complaint source, etc.
They should be able to tell you what they had a problem with and give you a chance to fix it.